Opportunities:

• Designation: Desktop Support Engineer (L0)    
  

  Education: Any Graduate
  YOP: 2016-2019
  Salary: 1.8LPA
  Location: Chennai and Hyderabad
  Roles and Responsibilities:
  - Responding to client support requests.
  - Contacting clients to find out the nature of the problem.
  - Traveling to the client’s location or connecting via remote link.
  - Troubleshooting hardware and software issues.
  - Installing and maintaining hardware and computer peripherals.
  - Installing and upgrading operating systems and computer software.
  - Troubleshooting networking and connection issues.
  - Advising on software or hardware upgrades.
  - Providing basic training on computer operation and management.
  - Completing job reports and ordering supplies.
  

• Designation: Desktop Support Engineer (L1,L2 and L3)   

  Education: Any Graduate
  YOP: 2016-2019
  Salary: 2.4LPA upto 3.6LPA
  Location: Bangalore, Chennai, Hyderabad and Kochi
  Roles and Responsibilities:
  - Oversee and update assigned support service requests.
  - Handle daily technical support activities on desktop support, data network and server management.
  - Grow clients and communicate to Account Manager by determining new opportunities.
  - Setup desktop computers and peripherals and test network connections.
  - Install and test desktop software applications and internet browsers.
  - Test computers to ensure proper functioning of computer systems.
  - Train end users on usage of computer hardware and software.
  - Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
  - Adhere to policies as per corporate manuals and directives.
  - Extend computer support for systems’ software and hardware.
  - Setup computers and install software for various applications and programs.
  - Interact with staff on desktop problems and their resolution.
  - Network and connect computers within organization to better communication.
  - Order or buy computer systems and liaise with purchase and supplies department.
  - Maintain computer peripheral devices like printers and resolve associated problems.